Terms and Conditions

Terms and conditions

Please read the following terms and make sure that you fully understand them before accepting our quotes.

1) Storage - for you to access your storage unit please note we will require 24 hours notice to get your container accessible.

2) All packing boxes packed by the customer themselves, we the (removals company) will not be held liable for any damages.

3) Booking and payment - when you get a moving date we will require a £150 non-refundable deposit this will be to hold a specific date and is not refundable or transferable.

4) Waiting Charges - (late keys ) after 1 pm we will charge at the hourly rate stated as handed to the customer with the terms and conditions.

5) Key waiver, we offer this so no additional charges will apply for any late keys .

6) Please note any damage to goods will be paid out at todays market value not new for old.

7) Please have the driveway clear on the removals day so we can get the removal vehicles as close to the property as possible.

8) Please make sure all boxes are labelled and box lids closed so we can stack them correctly.

9) Premium covers will be used as standard on the removals day.

10) Please make sure doorways are clear to avoid any trip hazards .

11) We will happily remove most items that you may wish to transport for removal. However, we are, subject to clauses a-h below, unable in the normal course of business to accept any of the following types of items:

(a) Any living thing, including any animals, birds, fish and plants;

(b) Any goods that are likely to encourage vermin or other pests or to cause infestation;

(d) Any goods that require government permission to import or export;

(e) Any food and/or drink that is, or needs to be, refrigerated or frozen;

(f) Any drugs;

(g) Any stolen, prohibited or illegal goods;

(h) Any goods that are potentially dangerous, explosive or otherwise liable to cause damage. This includes, but is not limited to, firearms, ammunition, paints, aerosols, gas bottles and canisters.

12) We shall only remove or deliver items into a loft, or similar space if agreed in writing and it is safe, which shall include, but shall not be limited to being adequately lit and floored, and the access to it being safe.

13) If your move goes ahead on the confirmed fixed date, your deposit amount will be deducted from your final bill.

14) We will undertake the removal with professional care and skill and taking reasonable account of all the circumstances. However, we specifically reserve the right to undertake the removal in a manner that we think is appropriate including:

(a) Sub-contracting all or part of the job to another removal;

(b) Choosing the route we think is most effective; and

This does not however affect our responsibilities under this contract to take care of your goods and to provide the services within the appropriate timescales.