Moving home during the coronavirus outbreak

A quick message from us…

Thank you for choosing us to move you at this difficult time. Please rest assured that we will continue to maintain our high standards and take extra care of your household items whilst we are adhering to the most up to date government advice.

What can you do to help us?

When packing for your house move, you need to be conscious that you will not be present for both the removal of items and the placing of items into your new home. Due to social distancing our removal team cannot be in either house at the same time as you.

To ensure everything goes in the correct place, clear labelling needs to be present on all boxes and on any furniture that is not obvious. Examples of this are bedroom furniture (bed 1, bed 2 etc) and white goods if they are going into a utility or garage. If anything is staying in the house this also needs labelling to ensure it is not taken.


Please let us know if you need any labels as we can provide these for free along with FREE BOXES.

Before we enter the new home, we ask you enter first and label bedroom doors so that we know which bedroom items are going in.

If you do not label everything clearly we cannot be held responsible if something has been put in a room you do not wish it to be in, and unfortunately we will be unable to return to move it.

If in doubt label it!

Stay safe,


In addition to the above, please see the below government guidance which we will be following. We also expect our customers to follow the guidelines.

People self-isolating or having tested positive for coronavirus

Moving home is not appropriate whilst you pose a direct risk of transmitting coronavirus. People who have coronavirus or are self-isolating with their family member should not leave their home to either move home, or undertake property viewings.

If you are contractually committed to move home, you should delay your move until all members of your household have come to the end of their self-isolation period.


All parties involved in home buying and selling should prioritise agreeing amicable arrangements to change move dates for individuals, or where someone in a chain or their family member is self-isolating or has tested positive for coronavirus.

Should a move be essential for people in this category, for instance due to an urgent health and safety risk, please contact Public Health England/local public health teams for advice.

Vulnerable people or those shielding

We recognise people who are shielding or otherwise vulnerable may also have pressing needs to move home; however, this should be balanced with the increased risks presented by coronavirus.

In line with government’s advice, those who are shielding or otherwise clinically vulnerable should ensure they are aware of the medical advice, including on staying at home and avoiding unnecessary contacts over this period, if at all possible. All parties involved in home buying and selling should prioritise agreeing amicable arrangements to change move dates for individuals in this group, or where someone in a chain is in this group.

Clinically vulnerable and shielded individuals (ie those who have received a letter advising they are in the clinically extremely vulnerable group) will need to carefully consider their personal situation and the circumstances of their own move and may wish to seek medical advice before deciding whether to commit to or go ahead with a move. Some moves are likely to be lower risk - for instance if the home is empty, all travel can take place in their own transport and they can avoid contact with others.

We would encourage everyone in these categories who does intend to move, to make clear their status to all of the professionals involved in the process. They may be able to implement additional precautionary measures to further protect you.

Moving your belongings

Removal firms are able to operate, although they may need to adjust usual procedures in order to ensure moves happen as safely as possible.

  • We encourage you to contact removal firms as early as possible in advance of your move.

  • You and your household should also try and do as much of the packing yourself as possible. However, where this is not possible, you should speak to your removal firms in advance.

  • We ask that, where possible, you clean your belongings, with standard domestic cleaning products before they are handled by others, including removal firms.

  • Whilst the removers are in your home, you should ensure any internal doors are open and seek to minimise your contact with the crew, maintaining a distance of at least 2 metres where possible.

  • All parties should wash their hands and avoid touching surfaces where possible to reduce the risk of transmitting the coronavirus.

  • You should not provide refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible, which should be washed or disposed of safely afterwards.

Removals firms

Removal firms are able to operate and should follow the latest government guidance on safer working. Where moves are carried out, social distancing should be followed. Companies should ensure employees understand how to operate safely and communicate this to customers.

  • Removers should contact the household in advance to check that no member of the household is showing symptoms of coronavirus or self-isolating. If they are, works should be delayed.

  • They should also encourage households to ensure all internal doors are open and surfaces and possessions have been cleaned with household cleaning products prior to them entering the property.

  • No work should be carried out by a person who has coronavirus symptoms, however mild.

  • Removers should wash their hands on entering the property using separate towels of paper towels which need to be washed or disposed of safely after use.

  • Removers should seek to minimise contact with homeowners and remain 2 metres apart from householders at all times.

  • Removers should implement a buddy system and ensure that the same people work together when moving bulky items and furniture.

  • Removers should bring their own refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible, which should be washed or disposed of safely afterwards.